Five years ago, Smarter Click began as a small team with a big ambition: three friends set on changing the customer success landscape in a positive, measurable way. Today, we’re a close knit team of 25 who are even more focused on creating change in this industry; so much so, that we’re going boldly where no one has gone before…
Over the past 90 days, we’ve been conducting research with a key high street retailer; and we found that 25% of the 85,000 code attempts made on their website were invalid. With users only trying an average of 1.2 codes per shopping session, the opportunity for conversion is limited and valuable customers are being lost in the fake code quagmire.
Our CEO, Ennis Al-Saiegh, adds, “It won’t surprise you to learn that valid voucher codes convert five times more than non-working codes. Invalid codes are frustrating for consumers and damaging to brands – and we’re here to put a stop to it.”
Leading the Charge for Customer Success
We’re proud to be the first company internationally to offer this service and insight to retailers; leading the charge for customer success and changing the landscape of eCommerce for both businesses and consumers.